Refunds

Refund policy

Applies to the one-time “Your Type, Explained” report (US$3.99).

When we offer a full refund

• You paid but the report never unlocked (try purchase recovery first — it's faster), or
• The report you received doesn't match what the sample and pricing page describe, or
• You were charged twice for the same quiz run.

How to ask

Request a refund within 30 days of purchase using support@facetquiz.com. Use the email from checkout, include your order reference and describe the issue. Refunds go back to the original payment method. The time they take to appear depends on your provider.

What happens after

A refunded report is locked again. Your free result and share links are unaffected. Because the report is digital content computed from your answers and delivered immediately, change-of-mind refunds after a working delivery are at our discretion — but the sample report shows exactly what you're buying, so there should be no surprises.